Return Policy

  

If you wish to return any item(s) you have purchased on carabeatrice.com, you can return the item(s) via post within 14 days (In Australia) or 35 days (Overseas) from the date of purchase. Original postage costs will not be reimbursed nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance if able to, new item sent out and postage will be incurred by Cara Beatrice.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the buyer until received by Cara Beatrice.

Returns Policy Conditions

If you received a faulty item(s) we will ask that you take photos of the damage these are to be sent to our email. If this cannot be provided, Cara Beatrice reserves the right to refuse to replace the item.

 

If you have changed your mind on a purchase we will exchange your item, or refund provided that: 
 

  • You return the item within 14 days (Australia) or overseas buyers 35 days (inclusive) from the date of purchase

  • The item is NOT a personalised or custom item

  • The item is in original saleable condition and in original packaging

 

If you are not able to comply with these requirements, Cara Beatrice reserves the right to refuse an exchange or refund on change of mind items.  
 

Items on Sale will only be refunded or exchanged where the item is faulty or defective not on change of mind.